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Help Center
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Getting Started
Start your online journey with ease using iHost. We provide the speed, security, and support you need to grow
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Get instant alerts with optimized response turnaround. Never miss critical updates in your hosting environment
Account & Billing
Affordable hosting with a seamless billing experience. Manage accounts, invoices, and renewals quickly and efficiently.
Technical
Quickly provision your hosting services with iHost. Benefit from reliable infrastructure, optimized performance, and 24/7 system support.
Search at popular topics.
Find quick answers to common hosting questions and services. Explore popular topics to get started faster and manage your hosting with ease.
Hosting Plans
How do I get started with web hosting?
What is difference for each plan?
Plans vary based on resources like storage, performance, security, and level of control (shared, VPS, or cloud).
What kind of web hosting do I need?
It depends on your needs—shared hosting is ideal for small sites, while VPS or cloud suits growing or high-traffic websites.
Why do I need domain name?
A domain name is your website address, making it easy for users to find and access your site online.
What my website protected from hackers?
Your website is secured with firewalls, SSL encryption, and regular security updates to protect against threats.
How do I backup my website?
You can perform backups through your hosting control panel or enable automated backups for regular data protection.
DNS and Domains
What is a domain name and why do I need one?
A domain name is your website’s unique address on the internet, making it easy for visitors to find your site.
How do I register a new domain?
You can search for available domains and register directly through your hosting account or control panel.
What is DNS and how does it work?
DNS (Domain Name System) translates your domain name into an IP address so browsers can locate your website.
How do I point my domain to my hosting server?
Update your domain’s DNS records (A record or nameservers) to match the hosting server information provided.
Can I transfer my domain to another provider?
Yes, you can transfer your domain by unlocking it and obtaining an authorization code from your current registrar.
How do I manage subdomains and domain records?
Subdomains and DNS records can be created or modified via your hosting control panel for easy site organization and email setup.
Products and Services
What hosting products do you offer?
We provide shared hosting, VPS, and cloud hosting solutions designed for different performance and scalability needs.
Can I upgrade my hosting plan later?
Yes, you can easily upgrade your plan as your website grows without downtime or data loss.
Do you offer email hosting services?
Yes, professional email hosting is included or available as an add-on with most hosting plans.
What operating systems are supported?
Our hosting services support both Linux and Windows environments, depending on your application requirements.
Do you provide SSL certificates?
Yes, SSL certificates are available to secure your website and protect data through encryption.
Is technical support included in the service?
Yes, 24/7 technical support is available to assist with setup, troubleshooting, and ongoing management.
SSL and Security
What is an SSL certificate and why do I need it?
An SSL certificate encrypts data between your website and visitors, ensuring secure communication and building trust.
Do you provide SSL certificates with hosting?
Yes, SSL certificates are available and can be easily installed to secure your website.
How does SSL improve my website security?
SSL protects sensitive data like passwords and payments by encrypting all transmitted information.
What security measures are included in hosting?
Our hosting includes firewalls, malware protection, and regular security updates to safeguard your website.
How can I protect my website from hackers?
Use SSL, strong passwords, regular updates, and enable security features like firewalls and monitoring tools.
Do you offer automatic security updates and monitoring?
Yes, we provide automated updates and continuous monitoring to detect and prevent potential threats.